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The Director's Playbook
It’s no secret that being a funeral professional is more challenging than ever. Between meeting families' changing needs and navigating the ever-evolving landscape of funeral service, you need proven strategies you can rely on to grow your business. Join us as host Paul Lovelace welcomes knowledgeable guests and shares insights and solutions from his 30+ years in sales, finance, and the funeral profession. Whether you're pursuing growth, aiming to reduce stress, or striving to stay on top of industry trends, The Director's Playbook offers the tools to help your funeral home thrive.
All Episodes
Miki Tufto and funeral service trends
Feeling the pressure of consolidation, staffing shortages, and families' changing preferences? Host Paul Lovelace sits down with Miki Tufto to unpack the major shifts shaping the funeral profession. They discuss alternative burial methods, succession planning, the growing role of women in the profession, and what these trends mean for your funeral home. For practical strategies and valuable takeaways, tune in to this episode of The Director’s Playbook! About Miki Tufto: As the Executive Director at the Minnesota Funeral Directors Association, Miki Tufto works side by side with funeral homes across Minnesota. Miki has over 20 years of experience in association leadership and management, bringing a valuable perspective to the conversation. Connect with Miki here: https://www.linkedin.com/in/mikitufto/ Learn more about the Minnesota Funeral Directors Association here: https://www.mnfuneral.org/ About the podcast: It’s no secret that being a funeral professional is more challenging than ever. Between meeting families' changing needs and navigating the ever-evolving landscape of funeral service, you need proven strategies you can rely on to grow your business. Join us as we share insights and solutions on how you can improve your care for families and increase your market share. Whether you're pursuing growth, aiming to reduce stress, or striving to stay on top of industry trends, The Director's Playbook offers the tools to help you thrive. Have a topic you want to hear on the podcast? Share your ideas and feedback with us here: https://share.hsforms.com/1pq5NVjTdR6-5m5Pm4_Xy4w2d2nt Find more episodes here: https://www.fdl.co/podcasts
Rob Paterkiewicz on independent funeral homes
What does it take for an independently owned funeral home to not only survive? But to thrive, too? Host Paul Lovelace welcomes Rob Paterkiewicz to the podcast for a conversation on independent funeral homes and the challenges they face. From staffing and retention to culture and business opportunities, Rob shares insights that will help you overcome obstacles and strengthen your business. If you’re looking to better support your staff or position your funeral home for long-term success, tune in to this episode! About Rob Paterkiewicz: Rob Paterkiewicz is the Executive Director and CEO at Selected Independent Funeral Homes. With over 30 years of experience in management and leadership, Rob brings a wealth of knowledge and expertise to the podcast. Connect with Rob here: https://www.linkedin.com/in/paterkiewicz/ Learn more about Selected Independent Funeral Homes here: https://www.selectedfuneralhomes.org/
Chris Johnson on embracing challenges
What if every obstacle you faced in your funeral home was a growth opportunity? Host Paul Lovelace welcomes Chris Johnson for a thought-provoking episode of The Director’s Playbook. The two talk about servant leadership, having an abundance mentality, and the importance of viewing challenges as opportunities. For new ways to grow your business, tune in! About Chris Johnson: Chris Johnson is the Co-Founder and CEO at Sepio Guard. With over a decade of experience serving funeral homes and families, Chris brings practical, real-world insight into how to support families in their most vulnerable moments.
Bob Gordon on innovative service
What happens when a 130-year-old cemetery combines innovation with tradition and legacy? In this episode, host Paul Lovelace welcomes Bob Gordon to the podcast. The two discuss the importance of understanding consumers' needs, innovative approaches to service, and future trends that focus on personalization and community engagement. About Bob Gordon: Bob Gordon is a fourth-generation funeral director with more than 45 years of experience in the profession. Bob is the President and CEO of Cypress Lawn Cemetery Association and is the current President of The International Cemetery, Cremation & Funeral Association ICCFA (https://iccfa.com/).