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Spotlight: Craft Funeral Home and Mannal Funeral Home

December 3, 2018

Feature image of Spotlight: Craft Funeral Home and Mannal Funeral Home

Passare customers share their secrets of success through collaboration

Craft Funeral Home and Mannal Funeral Home

Locations: Erdenheim and Philadelphia, PA

Call Volume: 200 Calls/Year

For more information, contact David Peake at

David Peake is a licensed funeral director and supervisor at Craft Funeral Home, and he also assists with the management of Mannal Funeral Home. As David began looking into software solutions to help him manage multiple locations efficiently, Passare’s web-based case management system sounded like the perfect fit, especially with the ability to be customized and the option to collaborate with families online.

What is the biggest benefit of using Passare for you and your staff?
So far, the biggest benefit to using Passare has been the accountability it has brought to our staff. With the system, we all know which tasks need completing and who is going to do them. Also, the platform gives us a better overview of what’s going on now and what has gone on. And, because we have two locations, we can look at each location individually or combined so that we have an accurate record of services rendered throughout the year.

What was your process like before your funeral home began using Passare?
Before we joined Passare, all funeral information had to be inputted at one location, and if you wanted to access the information, you had to go to the particular location. With Passsare, we can check on information at both locations from anywhere and easily switch from one location to the other. The fact that Passare allows us access to our files from any location on any device has been incredibly helpful with two locations.

How would you rate the customer service you’ve received from Passare?
Very good! With a new system, there’s always a little tweaking that needs to be done. Any time we run into an issue or have a question or concern, we call Passare’s customer service, and our needs are addressed right away.

How have you seen Passare grow and adapt since implementation?
One thing I really appreciate about Passare is that they don’t try to fit a square peg into a round hole. In other words, my funeral homes’ needs are important to them, and they want to continually improve. I can reach out to them and collaborate on new ideas on how to improve the software so that not only does it meet my needs as a funeral director better, but it improves the experience for the families I serve. There is collaboration between Passare and myself on what is working, what’s not working, and how we can do this better to serve both families and funeral professionals. Plus, when any updates are made to the system, I get access to them for free! No extra charges.

What would you tell another funeral director about Passare?
With Passare, we have increased accountability with tasks, and I can see an overview of what is going on at both of our locations at any time. The technology is ahead of its time and will allow you to do what you need to do not only now, but in the future. I have peace of mind knowing that I’m not depending on a software company to try to catch up with our families. Passare keeps us ahead of the curve.

Is there anything you’d like to add?
As you look to the future of your business, Passare is going to allow you to collaborate and communicate with your staff, with your families, and with other agencies. The system will save you from doing double, triple, or even quadruple the work that you already do. It’s a real timesaver.