Golubski Deliberato Funeral Home
Locations: Garfield Heights and Independence, OH
Call Volume: 120 Calls/Year
Jason Williams, manager of Golubski Deliberato Funeral Home, needed a software platform that could help him manage two locations and that had a support team that was easy to reach. Once he implemented Passare, he realized how much time he saved with the integrations, and Jason hasn’t looked back since!
We started with Passare in June of 2019. Throughout my career, I’ve always used funeral data management software, but Passare is far better than anything I’ve ever used before. At Golubski Deliberato, we used to have a software, which wasn’t bad, but the problem with it was that I could only use the software on certain computers on our network. They later changed to a cloud-based software, but the cost was ridiculously expensive. In short, Passare has a lot more to offer than just the cloud-based feature, which is the biggest benefit.
Golubski Deliberato is a small, family-owned company, and Passare has made managing two locations much easier for us. With Passare, I can literally be anywhere at any time, and as long as I have an internet connection, I can print forms, load cases, accept payments, and more in Passare. That freedom is priceless.
I can’t pick just one, so I’ll give you a couple. First and foremost, I love the credit card processing feature because now I can process credit card payments from anywhere at any time of day. I don’t have to be where the machine is, so the credit card integration is convenient.
I also love the prayer cards, forms, and templates. The prayer cards are easy to edit, and families love them. And the templates and forms are convenient. We had some templates that the Passare team downloaded and created for us to use, so now I simply choose a form and print it or easily edit it. Furthermore, I like that our branches are listed in Passare because all I need to do is click the branch, and the address is automatically applied. I don’t have to retype the address every time.
Definitely. With the answering service integration, I don’t have to go into the answering service program and input all the information multiple times. I put information in Passare, hit sync, and see that information show up anywhere I need it to. It’s the same thing with the website integration. I don’t have to reenter obituary information. All I have to do is sync it.
The integration with Funeral Directors Life is great too. We’ve dealt with companies in the past that required us to handwrite claim forms. Now I just click “Submit a Claim” in Passare, and I do my claim online. It’s so easy. Just recently, I submitted a claim with Funeral Director’s Life through Passare on a Thursday and had the deposit on Friday. And it only took me about 30 seconds to file that claim! So, the time-saving benefits with the integrations are incredible.
Absolutely. From an operation standpoint, yes, I’ve saved a lot of time, especially after I took the time to learn the platform. Passare saves me at least 20 minutes per arrangement, and that’s me being conservative. I used to write everything down on paper and then leave the family to enter the information into the computer and print documents. Now I don’t have to leave the family alone in the arrangement room. I have more time to care for families because instead of filling out paperwork, we spend time reminiscing about the loved one and talking about how the family wants to personalize the funeral. That 20 minutes may not seem like a lot, but it gives me more time to focus on important time with a family and less time on administrative things.
Superior to anything I’ve ever experienced. I’ve never called and not gotten an issue resolved. Nine times out of 10, the issue is resolved within a couple of minutes. I’ve yet to talk to somebody there that hasn’t been pleasant and been anything less than the most helpful that they can be. When I call and go, “I can’t get my prayer card to print,” they are always able to help. Sometimes, after I hang up, I think, “Well, now I kind of feel silly,” but they never make me feel that way when I’m on the phone with them. I’m grateful for that.
I would highly recommend it. All you have to do is enter your data; then it’s just a matter of knowing where to go to print your forms. The processes are easy and become second nature. Plus, Passare is very user friendly, even for people who are not computer literate. So, to other funeral professionals, I would highly recommend Passare. It’ll make your life so much easier.