ABILENE, TX - Passare is thrilled to announce a new integration with TeamTangoAI, an AI-powered answering service that supports funeral homes 24/7. The integration helps funeral professionals move from a family’s first call to a new case more quickly while reducing manual data entry.
“Funeral directors are pulled in a dozen directions every day, and answering routine calls shouldn’t be what keeps them from serving a family in person,” said Josh McQueen, VP of Marketing & Product at Passare. “With the TeamTangoAI integration, users have a way to handle common questions instantly while ensuring that information from new calls can flow directly into Passare.”
On its own, TeamTangoAI handles calls to guide families through options, schedule meetings, or provide 24/7 support regarding pricing, hours, and directions. The agent draws primarily from the funeral home’s configured TeamTangoAI knowledge, including information from the funeral home’s obituary pages.
Every call handled by TeamTangoAI is recorded and transcribed in the customer's dashboard. When handling a first call, TeamTangoAI automatically creates a new case in Passare and generates a Passare Note containing the complete call transcript and a direct link to the audio recording. That way, funeral professionals can quickly see what happened on each call the agent answered and keep case files current from any device.
“As someone who grew up in the funeral profession, I know you can’t automate the compassion required to sit with a family,” said Jimmy Lucas, Co-Founder of TeamTangoAI and CEO of Lucas Funerals & Cremations. “We built this to protect funeral directors' time so they can stay present with the people in front of them and be more available when it matters most.”
TeamTangoAI is also actively working on functionality to securely recognize updates within a Passare case and automatically send approved status updates by text or email to the legal next of kin or authorized agent. Instead of a family member having to call the funeral home again and again to ask if something has been completed, the integration will share the right milestones as they happen in Passare.
To learn more about this integration, read this article or get a demo of Passare or TeamTangoAI.
Passare works with over 40 partners to provide the most robust integrations in the funeral profession. Visit our website to request a demo and see these tools in action. Companies interested in using Passare’s public API can find more information here.
About Passare:
Passare is award-winning, SOC 2 compliant funeral home software with tools to help you manage your business and connect with families online. With access to cases 24/7, you can get more done. Plus, save time with dozens of integrations, get unprecedented visibility into your business with outstanding reporting, and enjoy the support you need to succeed every step of the way. Ready to see all that Passare has to offer? Get a demo at www.passare.com/request-a-demo.
About TeamTangoAI
TeamTangoAI provides AI-powered voice agents built for the funeral profession. By automating routine inquiries and first-call intake, TeamTangoAI helps funeral homes improve responsiveness and reduce the administrative burden on staff. Learn more at teamtangoai.com or request a demo of the platform.