How to transform operations with mobile tracking

At your funeral home, you likely have a chain of custody process to keep track of items and loved ones in your care.

But what happens when you’re away from your desk? You’re often on the go, and families expect answers instantly.

To answer families with confidence, you need a reliable tracking method that's accessbile from wherever. With mobile tracking, you’ll stay connected, simplify operations, and provide families with accurate answers right away.

Keep reading to explore how you can transform operations and improve service to families with mobile tracking.

#1: Get updates to your team anytime, anywhere.

Your day can take you many places, like a different funeral home branch, the cemetery, or the crematory. And without a way to give your team real-time updates, things can get confusing fast.

Listen to this story from Angie Good, Care Center Manager at French Funerals & Cremations:

“Before Passare, if someone called and asked for the location or status of their family member, we would have to say, ‘I’m not sure - let me call the director.' Then the director might not pick up. I’d call the associate, and they might not pick up either. Then I was left calling the family back and had to say, ‘Well, they aren’t answering, so I hope they’re on the way to the right location.’”

With mobile tracking in Passare, any movement that happens while you’re away from the funeral home will appear immediately, so your team is always in the know and can give accurate updates to a family at any time.

#2: Create a fool-proof way to track anything.

When you bring a loved one into your care, you often take many of their belongings, such as clothes, jewelry, or family heirlooms. While in your care, you have to keep up with each item and return it to the families in good condition.

There are a few ways Passare Mobile can help you create a fool-proof process for tracking items:

• Log a history of who interacted with items - Keep track of which staff member handled each item, so that if questions come up, you'll know who last moved it and where to find answers.

• Assign actions to items - Not all items get returned to the family after a service. Create a clear process for your team by assigning actions to items such as “remain with decedent,” “return to family,” or “to be disposed of.”

• Require staff sign-off for items - You can also have staff leave a signature when they update an item's location. This can help authenticate each tracking update recorded on the app.

And of course, you’re also able to track decedents in your care to know exactly where they are. Check out this video for more details. →

#3: Upload photos for better identification.

While a great tracking process will help you know where something is, you also need to make sure that the item or decedent in that place is, in fact, the right one.

Imagine a family coming in to pick up their mother’s wedding ring. Your tracking updates say it’s in a specific location. But after grabbing it and giving it to the family, they respond with confusion: “This isn’t her ring?”

Talk about an awkward situation. 😵

Passare Mobile allows you to take photos of belongings and decedents when they come into your care. You can attach those photos to the case in Passare so you can be confident in your identification process.

#4: Track movement between multiple locations

It’s impossible to be in more than one place at a time. So, whether you manage multiple funeral home locations or just one funeral home with an off-site cemetery or crematory, mobile tracking is essential!

With it, you can easily view where an item or decedent is at any of your locations. You can even configure a feature to set “max capacity” at each location to improve the accuracy of where decedents are placed while in your care.