For Deborah Fails, Office Manager at Crosier-Pearson Cleburne Funeral Home in Texas, Passare has become the “game‑changer” that keeps her organized. It also helps her funeral home’s leadership team have a clear view of what’s happening in the business.

In this Q&A, Deborah shares how her team switched from pen and paper to Passare, her experience with Support, and which reporting tools help her keep contracts and accounts in order every day.

How would you describe your overall experience with Passare?

Passare has been a true game‑changer. It has upgraded us on every level.

Before Passare, I was constantly working between paper, files, and whatever system we were using at the time. Now, I can log in to Passare, see what I need, and feel confident that the information is up to date.

Passare makes my day‑to‑day work smoother and more efficient, and I rely on it constantly to keep things organized.

What challenges were you facing in your business before Passare?

Before Passare, we were mostly pen-and-paper. We did use one system previously, but it didn’t last long, and people didn’t like it. It wasn’t giving us the consistency or accessibility we needed, and I still found myself going back to paper to make sure everything was right.

Then, our funeral home switched to Passare, and we started using it in 2019. Our funeral home owners really liked being able to log in to Passare and access all the information themselves. They were very excited about having everything they needed right in front of them, in one central location, instead of spread across paper files or different systems.

In my role, it has also really helped. Passare makes my work easier to manage, and it’s much simpler to keep track of contracts and information now that it all lives in Passare and can be pulled into reports.

What's been your experience working with Passare Support?

Passare Support has been excellent. They are awesome and really do address all of the issues I bring to them.

When we’ve needed something specific, like templates for forms, we’ve been able to reach out, and they make those templates for us, which is really great and saves me a lot of time.

The team has been eager to help and willing to address whatever we request, whether it’s a small tweak or a bigger question. Knowing that I can contact Support and they’ll follow through gives me a lot of confidence in using Passare every day.

What is your favorite feature in Passare?

I mostly live in the reports, so that’s the feature that helps me the most.

I use reports to enter our contracts and make sure everything is complete. Reports help me cross‑check the work that I’m doing on paper and catch anything that might have been missed. I make sure everyone is in the form, and I can cross‑check with contracts, payers, and signers.

Instead of flipping back and forth through stacks of files or trying to keep my own separate tracking sheet, I can run a report in Passare and see right away if something doesn’t line up. That has made a big difference in how I stay organized and how confident I feel about our records.

For office managers and owners who use Passare the way I do, tools like these reports are part of what makes the software so helpful for tracking information and staying on top of the business.

Would you recommend Passare to a colleague?

I would most definitely recommend Passare to a colleague—and I already have. For us, it has made our work life move much more quickly, smoothly, and efficiently. Coming from being mostly pen and paper, I can clearly see how much easier it is to keep things organized now.

Passare lets me enter information once, use reports to check and re‑check my work, and give our owners what they need without a lot of extra steps.

About the funeral home:

Crosier-Pearson Cleburne Funeral Home is located in Cleburne, Texas, and serves approximately 325 families per year.

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