Collaborate with your Support Team
Passare is committed to offering a best-in-class experience for funeral professionals, especially when it comes to technical support.
We’ve got you covered.
Dedicated Implementation Manager
With Passare, you will be assigned a dedicated Implementation Manager who will help get you up and running with the platform within 30 days. During the onboarding process, you will receive basic training and ongoing support so you can feel confident using Passare!
World-class support.
Customer Support Line: 800-692-5111
We are here to assist you every step of the way. You will always reach a live team member when you call or email. Our support team is housed in our home office and is always happy to help!
Call us Monday-Friday from 8:00 AM – 5:00 PM CT, or email support@passare.com anytime you need assistance.
Knowledge is power.
Passare gives you all the information you need to make a smooth transition to a new funeral home administration platform with a robust knowledge base complete with self-help articles, tutorial videos, archived weekly webinars, and much more
The process is simple
Self-Help Articles
Within the Passare platform, you will find a robust knowledge base with self-help articles and release notes for each new update. Search for key terms to find the topic you are looking for or submit specific requests, ideas for new articles, or questions for the customer success team.
Tutorial Videos
Jump right in to using Passare with these quick-start videos, which answer some of the most frequently asked questions from customers. If you have ideas for more videos that might be helpful to Passare newcomers, let us know!
Implementation Playbook
Passare goes above and beyond to make it as easy as possible to switch to a new software solution. If you are wondering how to transition to a new software system for your funeral home, this Implementation Playbook will show you how.
Want to understand the New Funeral Consumer?
There is no doubt that funeral consumers are changing. But what are the driving forces behind those changes? This ebook offers an in-depth guide to the new funeral consumer including where we are today and where we are headed in the future. Based on the results of the largest study ever conducted on funeral consumer preferences and behaviors, this ebook will give you the insights you need to succeed in today’s changing market.
Passare Activation: 7 Tips
Congratulations! You have decided to sign up with Passare. So, you may be wondering, now what do we do? This quick video will share helpful tips on how you can get up and running with Passare within 30 days, so you can:
- Streamline your processes
- Access information anytime
- Work together as a team
- Collaborate with families
Need to transfer historical data? You got it.
We have assisted funeral homes all over the nation to successfully import historical data from other administration systems into Passare. Our expert team is at your service. (Note: additional data transfer fees apply.)
Our philosophy? Continuous improvement.
Passare’s goal is to offer a best-in-class experience for funeral professionals and the families they serve. That is why your subscription comes with unlimited updates at no additional charge.
“Passare's support has been amazing. Whenever I have a question about how to do something or if it’s possible to do it, I always call our representative. She’s on the ball about getting my questions answered and figuring out if there’s a way to do what I need. And if there isn’t currently a way to do it, they look into making changes to Passare to accommodate for it.”
Alex Brenny
Funeral Director and Preneed Counselor
Brenny Family Funeral Chapel and Cremation Services - Baxter, Crosslake, Pequot Lakes, Randall, and Staples, MN