July 21, 2026
By Kelsey Swearingen, VP of Passare Operations
Already know you want Premium Support?
When you decided to implement Passare at your funeral home, you likely did so for a specific reason. Maybe it was to improve operations, save time, improve service to families, or be more organized.
And hopefully, you’ve been able to see great results so far!
But Passare is a large system, and if you're like many funeral homes, you may be only scratching the surface of what the platform can do.
Passare is built to support everything from accounting and inventory to family collaboration and case management. And while our implementation service covers the essentials to get you up and running with confidence, there's always more to explore with technology to get the most out of your investment.
That’s where Premium Support comes in. This service is designed to help you unlock Passare's full potential and get more value out of your investment.
Keep reading to learn how Premium Support can make all the difference at your funeral home.
What is Passare Premium Support?
Premium is a tailored support experience where you're paired with a designated team member who gets to know your funeral home, setup, staff, and goals. Together, you'll build a personalized roadmap to meet those goals.
With Premium, your funeral home gets:
- A designated team member who knows your business inside and out
- A personal chat channel for quick questions and help
- A personalized roadmap tied to your specific software goals
- The opportunity to participate in early beta access for new features
- Check-in meetings twice a month to keep progress on track
- Staff trainings fit to your team's experience level, from onboarding to advanced workflows
- Customized feature setup and rollout at your pace
But what does all of that actually look like in practice? And why does it matter for your funeral home?
Why does Premium Support matter for your funeral home?
Most funeral homes don’t realize that Passare is an all-in-one business engine. Premium Support exists to help you master the full power of the platform:
- Family collaboration: Planning Center, eSignatures, and the AI Obituary Writer
- Operations: decedent tracking, inventory, and calendar management
- Financials: accounting, check writing, and customizable reporting
- Integrations: 40+ connections with websites, memorial printing, financial tools, aftercare providers, and more
That’s a lot of capabilities within one platform. And while our library of help articles is great, a little extra guidance can go a long way in helping you master more of Passare. Here's how Premium helps you do exactly that:
#1: Personalized service. Every funeral home is different. Premium tailors the experience to your firm's specific goals, not a one-size-fits-all checklist.
#2: Continuous staff training. Whether you're a small team wearing many hats or a multi-location operation managing a large staff, Premium keeps everyone up to speed. New hires learn the basics faster, and veteran staff keep sharpening their skills.
#3: Faster adoption of new features. If there’s a new feature you want to implement, your Premium Support member can help you understand it, set it up, and put it to work.
#4: Accountability that keeps things moving. Check-ins twice a month means your goals don't slip through the cracks. As Skip Phelps, VP of Sales and Licensed Funeral Director, put it:
“I had things on a list for years that we needed to do with Passare, and we couldn't get them done - Premium has helped us get them done.”
Skip Phelps
Spring Grove Cemetery & Arboretum
Now that you know how Premium can make a difference at your funeral home, let's look at how it compares to the Basic support you already have.
What's the difference between Basic Support and Premium Support?
Every Passare user works with a dedicated implementation manager in the beginning to set up the system, learn the essentials, and get started. That way, when you finally switch from your old system, there's no office-wide panic on day one. It's a smooth, simple transition. And after implementation, every Passare user has access to Basic Support. With Basic Support, you get:
- Phone and email support so you can reach out to the support team for troubleshooting and assistance.
- Training and resources like Passare’s knowledge base articles, webinars, and video tutorials.
And it’s all included in your subscription fee. 
So, what’s the real difference between Basic and Premium?
Basic vs. Premium
Many people might guess the biggest difference between Basic and Premium is the added cost. And while Premium is an additional investment, it's far more than an added line item.
While Passare's Basic Support is extremely helpful, Premium goes beyond answering calls and questions when you have an issue. Premium is proactive support, meaning we come to you with a plan for how to improve your Passare experience based on your goals.
Think of it like the difference between a gym membership and a personal trainer. A gym membership gives you access to all the equipment, and you can ask the front desk for help if you're stuck. But a personal trainer builds a plan around your goals, checks in on your progress, introduces you to exercises you didn't know existed, and keeps you accountable.
With our Basic support, you’ve got the gym membership. The question is whether a personal trainer would help you accomplish your software goals faster. And just like at the gym, the answer is almost always yes. Take it from Cody Crowell, Operations Manager, who said:
““We love Premium Support. Just knowing our designated team member is there for us at any time is beyond worth it.”
Cody Crowell
Crowell Brothers Funeral Home
Get the most out of Passare
You chose Passare because you believed it could make a difference at your funeral home, and hopefully, it already has. But with Premium Support, you can take your software investment to the next level.
Whether you're a single-location firm looking to finally set up accounting in Passare or a large firm that needs ongoing training for a growing team, Premium meets you where you are and helps you get where you want to go.
