General manager and long-time funeral director Michael Capehart knew his funeral home staff deserved the best when it came to funeral home software. As a self-proclaimed “tech guru,” Michael had high expectations for funeral home software and was on a mission to find a case management system that could streamline processes and provide a way to connect with families online.

Enter Passare!

With its easy-to-use features and 5-star support team, Passare helped Michael and his team operate with maximum efficiency and collaborate with their families online.

How long have you been with Passare?

We have used Passare for a little over a year now at New Hope Funeral Home. But I actually used Passare when it was first introduced to the market in 2011 at a different funeral home. Just in the last decade, the software has improved so much. I’m excited to watch the Passare team continue to come out with more new and useful features throughout the next few years.

Were you using case management software before Passare?

Yes, I’ve used a couple of different systems - one being my own! I run a computer repair business and do some IT work outside my job at the funeral home. Because of my background in technology, I actually built a case management system from scratch for my previous funeral home.

Unfortunately, I couldn’t bring the software with me when I moved to New Hope Funeral Home because it was so customized to my previous funeral home.

New Hope was using SRS when I was first hired. It was okay, but I felt like there was a lot of functionality missing from the software. I wanted more for our funeral home, so I began searching for something better.

What prompted you to switch from SRS to Passare?

As I mentioned before, I had used Passare a long time ago, so I was already familiar with the company. When I looked back into it, the Passare team actually gave me a glimpse of the Passare roadmap.

As a prospective customer, being able to see the future of the company, along with all the additions and features planned for the next year, was a huge selling point for me. I was excited about all that Passare could do and was going to do.

After that, I just jumped on the bandwagon and signed up.

How have your employees responded to Passare?

When we switched from SRS to Passare, our staff was a bit hesitant at first.

Even though SRS wasn’t capable of doing everything we needed it to, it was what our staff was used to. So of course, they would resist something totally new and different at first!

Thankfully, we had amazing help from the Passare Implementation Team. They did several training sessions with us, and we were able to learn not just the basics, but how to use several larger Passare features like the Planning Center. Having a dedicated team to help us with the implementation process was great, and we couldn’t have done it without them.

Now, a year later, the whole staff loves Passare.

What's one of your favorite features in Passare?

That’s a hard question. There are a lot of things I like!

My favorite aspect of Passare is the way the software is built and laid out for the funeral directors who use it. The step-by-step transitions to fill out case information make things simple for even a novice user to understand.

My all-time favorite feature is Planning Center. We offer Planning Center to every single family. I mean, some families will say “I’m not good on the computer,” and in that case, we won’t use Planning Center with them (we want them to be comfortable with the planning process). But I would say about 80-85% of the time, the families who do use Planning Center will log on and work on at least a portion of the vital statistics, the obituary, and service details.

What's your favorite integration in Passare?

We use several integrations in Passare and have had great experiences with all of them. We use the first call integration with Answering Service for Directors and the Batesville website integration. Recently, we started using Encore for livestreaming. So, in all honesty, I don’t know if I can pick a favorite. They’re all really useful!

What has your experience been with Passare support?

Passare support has been great. I’ll call them to help me update, add, or change a form. And anytime I send a request in to support, they get back to me right away.

The reaction time has always been outstanding, and even when I submit a more complex request, their turnaround time is always great for those too.

What would you tell a funeral director about Passare?

I would say absolutely give Passare a shot and try it out. Of all the software solutions I've used, I'm in love with Passare. As long as it's up to me, I'll never change to anything else.

Want a success story like Michael's? It all starts with a demo.