The Broussard family decided to implement Passare as their funeral home software solution, and they couldn’t be happier with the results.

Jayme Broussard Toeppich

General Manager

Broussard’s Mortuary

Locations: Beaumont, Kountz, Nederland, Silsbee, Winnie, TX and surrounding areas

1,200 Calls/Year

For more information, contact Jayme Broussard Toeppich at jayme@broussards1889.com.

Jayme Broussard Toeppich is the general manager for Broussard’s Mortuary, serving the Beaumont, TX area at six locations. After much deliberation, the Broussard family decided to implement Passare as their funeral home software, and they couldn’t be happier with the results.

How long have you been with Passare, Jayme?

We implemented Passare on Nov 1st, 2016.

What has been the biggest benefit that you have seen from using Passare?

I would say that the biggest benefit has been the immediate review of the contracts that are written in our company and just seeing what business we are doing on a daily basis. We have 6 different locations and that’s something that we just didn’t have access to before, so I love that at the end of the day, I can sign in and see what business we bring for the day.

What was your situation like before implementing Passare and what is the biggest change you have seen?

We used a different program for 8 years. The biggest difference with Passare is the fact that this is a web-based subscription. I can access this from any device or any computer as long as I’m connected to the Internet, whereas in the past I would have to be logged into a specific computer that had a license on it for the program. If I’m traveling, any day, at any given time, I have access to our information, so that’s been the biggest plus to me.

Passare has also increased our awareness and our communication amongst our locations. In the past, there may have been some disconnect about the kind of business that we were doing, and it took a long time to get accurate reporting. Passare has helped our reporting tremendously. Now we have reports with just the click of a button. It’s more real-time reporting.

Have you been able to save time and increase your operational efficiency with Passare?

The flexibility and customization of Passare has saved us so much time as far as administrative responsibilities. There is so much information that we collect on a family, and in the past I feel like we were aimlessly entering data into a system and it wasn’t being used. Now when we enter it into Passare, it serves a purpose. That’s been a huge difference.

What has been the reaction of your staff to Passare?

Our staff has been 100% supportive and complimentary of Passare. I think that this enthusiasm has had to do with the fact that we introduced it the right way. We opted to have a Passare representative visit our office for a full day, so our staff was able to see a complete demonstration of what Passare is. Then, we had stations set up and had them enter in real-time cases while the rep was there, so that if they had any questions about things, those were answered. The processing speed of this program has been a big improvement compared to what we were used to. We were using a VPN to access our information before, so the speed is just impressive.

How have you seen Passare grow and improve over the last five to six months since you signed on?

It seems like almost monthly, we are seeing new features introduced. That’s something everyone at Passare had told us to expect. I am just so impressed with the team that you have onboard because everybody has really kept their word and the releases that are coming out are actually helpful. We’ve actually provided some feedback and those things just get implemented very quickly. It’s nice to feel like we are being heard and that they are responding very quickly.

What would you tell a fellow funeral professional about your experience with Passare?

This has been such an incredible experience for us. It helps that we have a good team in place, and I’m so proud of them for being accepting of the idea to switch platforms and programs. For those who are on the fence about using Passare, I just can’t say enough good things about this program. Even some of our senior staff who have been with us for more than 20 years have found it to be eye-opening. Everyone that is using it in our company has been so impressed and I think that speaks highly of it because it’s not something that’s just attractive to millennials. It’s beneficial to anyone.

Is there anything you would like to add?

I just want to applaud everyone at Passare for the customer service that we have received. Sometimes switching programs can be scary. It certainly was for us. I would say that we were reintroduced to Passare as it is today, in March of 2016, and it really took us until the fall to investigate and to feel comfortable about making the switch because it’s a big investment. It was certainly a stretch for us to depart from our prior software because we had been comfortable with them for so long. We had our fears because every time you make a big move like that, you start thinking things like, “Is this too good to be true?” and “What are we signing up for?” These are just normal fears that a business would have when making these kinds of decisions. But Passare has gone above and beyond our expectations, and the customer service has been huge. That can really make or break a relationship and I think that has been a really big part of our experience. It’s not just something that you sign up for and then never hear from again. It’s been an ongoing relationship.