October 15, 2020
Chas. Verheyden Funeral Homes Inc.
Locations: Grosse Pointe, Detroit, Warren, Clinton Township, & Eastepointe, Michigan
Call volume: 600 calls/year
After evaluating their growing needs and their current software, Brian Joseph, owner at Chas. Verheyden Funeral Homes, knew that Chas. Verheyden Funeral Homes needed a change. Passare soon rose to the top with its easy-to-use software, outstanding customer support, personal customization, and multiple integrations. Brian knew he’d found the platform that would best fit his organization’s needs and wants.
When you were looking for a new software, what was it about Passare that drew you in?
While our previous software was working, we weren’t thriving. One of the biggest draws for us was how many integrations Passare has. We could link to QuickBooks for accounting, CLAIMCHECK for insurance claims, and even Funeral Innovations for our website. Before Passare, we had to keep track of multiple systems, but now, we get everything we need out of one system. There’s no quantifying that!
What are some of the biggest benefits of using Passare?
The entire staff really likes how we are able to easily customize forms and how much of the information auto-populates, eliminating so much double entry. You don’t have to skip over 17 different blanks that don’t apply to the family because the system is intuitive enough to skip questions that don’t pertain. Once we input everything, all of the information meshes together quite nicely. We’re also quite happy with the integrations to CLAIMCHECK and QuickBooks. eSignatures is a new feature we recently started using, which allows families to sign documents online. We were looking into spending several thousand dollars on an e-signature software when Passare announced this new feature – it couldn’t have come at a better time!
How has Passare helped you stay connected and communicate across multiple locations?
The fact that Passare is cloud-based and available on any internetconnected device has been invaluable. We can pull up any case from any location, no matter where we are and see what’s been done and what hasn’t. We’re never out of touch. On top of that, if someone is working from home, they can easily access a family’s file, giving them the ability to answer questions quickly and efficiently.
How have your employees responded to Passare?
The transition to Passare was much easier than I expected, especially since we were making the change right as the pandemic began. The system is easy to understand and very intuitive. We have a few staff members who are less tech savvy, and they have had an easy time learning how to use the system. Julie, our Implementation Manager at Passare, was great about giving us training and helping us get up to speed quickly. I can’t say enough about how helpful she was during the transition and subsequent learning curve.
How would you rate the customer support you've received?
Excellent! As I said, Julie has been great and readily available. And during the setup period, all of the tech people were more than accommodating, helping us work through the little bugs and glitches that happen when you make a big switch like this. They have been quick to listen and fix any issues from day one. It’s been a great experience for us.
If you were to speak to another funeral professional about Passare, what would you tell them?
I would make sure they know about all the features Passare has to offer, including all the possible integrations that make the day-to-day functions of the office – for the funeral directors and the accountants and the administrative staff – simpler and easier. We no longer waste time filling out extra forms or duplicating data entry. With Passare, everything is right there at your fingertips. I’d also emphasize just how incredible the customer support is – that’s a critical piece with any company, and Passare does it so well.
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