Dingmann Funeral Care Burial & Cremation Services

Locations: Annandale, Kimball, & Maple Lake, MN

Call Volume: 100 Calls/Year

When he started searching for a new platform for his funeral homes, Brian Dingmann found just what he was looking for in Passare’s cloud-based, innovative software. Easy to use, customizable, and accessible on any internet-connected device, he knew Passare would meet his needs both now and in the future.

When you first decided to go with Passare, what were the major draws for you?

Two things come to mind right off. First, how easy it is to make custom forms. All I need is 10 minutes to create the form, upload it to Passare, and then it’s available for every case. The second feature that drew me in, and this has become one of the biggest benefits for us, was the cloud-based nature of the platform. My wife and I are the only full-time employees, so we have a lot of details to keep track of with one main location and two satellite locations. Passare keeps us mobile and gives us the ability to do life even as we work.

For instance, if we want to visit family for the weekend and I’ve had an arrangement on Friday morning, as soon as I’ve completed my time with the family, we hop in the car, and while my wife drives, I make all the calls, send all the emails, and enter everything into Passare. By the time we get to our destination, everything’s done. Before Passare, we would have needed to delay our trip while I finished at the office. Now, we get extra time with the family!

How has Passare helped you navigate through the challenges your funeral homes have faced because of COVID-19?

Passare has been a great help in keeping us organized through this whole situation. Right now, so many of our families are having two services – one right now and one at a future date. Passare has allowed us to create two cases that are linked so that we can complete what needs to be done now while also keeping track of all the details for the service that will happen when restrictions are lifted. Because each case is different, some of the details could have been lost, but Passare keeps it all organized so that we make sure everything is done right.

Secondly, the fact that Passare is cloud-based has been a huge benefit for us. It means that we can easily work outside the office. I even made a full arrangement from home. Everything I needed was in Passare, and I could just grab it and go.

Has Passare helped you in any ways you didn’t expect?

Yes, actually! By law, we have to keep track of certain documents for specified periods of time (print copies for three years, electronic copies for 10 years), and Passare has made that process so much simpler. Essentially, before Passare we had to go through our third-year print files at the end of the year and scan them all so that we had an electronic version for the next seven years. The scanning process would take one person an entire week to complete. But now, we upload everything into Passare as we go, so there’s no need to scan anything at the end of the year. Passare keeps track of our master copies and ensures that we stay organized and up to date. Plus, if we do need a paper copy, we can find it easily and quickly in Passare instead of digging through filing cabinets and mountains of paper.

Can you share a few ways that Passare has helped you better serve your families?

Absolutely. Because Passare is cloud-based, my staff and I can access a family’s file any time, day or night. So, if someone calls on Sunday afternoon looking for information and they need it quickly, I can grab my computer or my phone, log into Passare, access all the documents, and get an answer for that person right away. No need to wait until Monday! It’s just done. That’s efficient.

Also, when a family calls and wants something – like a death certificate or to ask a question – I can pull up Passare and have all of their information at my fingertips. Not only does that help jog my memory as I’m speaking to the family, it helps me answer their questions correctly. I can discuss a case from two years ago as if it were yesterday because the information is right in front of me. That’s great for me, and it’s beneficial for the family because they don’t have to call back or wait for information.

How would you rate the customer service you’ve received with Passare?

It’s a lot easier to get answers with Passare than it was with our previous platform. That’s been a significant change for me. At Passare, I know that my voice is heard. If I need a certain feature or capability, they either say, “Oh, we have that available; let me turn it on for you,” or they work with us to find a solution. I never hear, “Oh, the software wasn’t built for that.”

If you were to speak to another funeral professional about Passare, what would you tell them?

I’d mention just how intuitive and easy to use Passare has been. There’s not a huge learning curve, and it’s user friendly. The ease of use makes it a lot easier to hire new people and have them up and running with data entry, printing, contracts, and all of that in a week. Our previous platform had so many nuances that it took forever to train someone.

Additionally, I’d share just how great it is to be able to access everything remotely. I’ve really enjoyed being able to get work done while sitting on the back porch watching my kids play or on the drive to visit family. Passare has really helped me make the best use of my time so that I can spend more of it with my family. That’s priceless.

Want a success story like Brian? It all starts with a demo.