Many funeral professionals look for software to save time, cut costs, reduce busywork, or tap into new business insights.

But many don't realize the importance of having shared values with their software partner and access to a friendly team that understands what funeral directors do every day.

Tim Slater, Owner and Supervisor at Timothy K. Slater Funeral Services, Inc., noticed Passare’s company culture, and he shares why working with a like-minded software team is so important.

What were your processes like before Passare?

Before switching to Passare, my processes were a mix of paper and software. I worked with a local, family-owned software company in Pittsburgh. My favorite aspect of their company and service was that they were a local family-owned business. Upon learning that they had sold their business and changed ownership, I wasn’t keen on the idea of changing software, but I was open to looking into other options as they came along. I remembered having some phone contact previously with Passare, and we reconnected. When I personally visited with the team and got to hear about Passare in person, I knew that I should take a much closer look.

What led you to choose Passare?

I remember when Sharaie [Senior Account Executive] said she was in the Pittsburgh area and came for that first visit. After having my many questions answered, I gained an in-depth look at Passare’s background and culture. It was immediately after that meeting that I noticed Passare valued not just each individual business but the individual, too.  I looked forward to becoming one of their customers, and to this day, I not only have a software company in Texas, but new friends that seem “just across the river,” as we say here in Pittsburgh.

What's been your experience working with Passare support? 

Passare Support is very easy to work with.  Whenever I have questions about anything, I call them, and they either fix the issue with me on the phone or call me back quickly with an answer, and always willing to go that extra mile.

In what ways are Passare's Support service unique? 

Any employee with which I have had interaction seems like they’re genuinely happy to be at work, not just for the company, but to be serving funeral homes. I also greatly appreciate how the Passare team reaches out to contact me if they haven't heard from me in a while. And I love the fact that I don't have to talk to an automated messaging machine before speaking with a person! No sitting on hold listening to a list of 9 options when trying to solve a problem quickly. They have always been there to help.

What's your impression of the company culture at Passare?

Again, one of the main things that stood out about Passare was the people. Everyone was so helpful and patient with me from the beginning, as I was not looking forward to or excited about having to learn a new system!

I was grateful that the team at Passare pursued me with sincerity and authenticity. It is important to them that clients succeed with their product.

It's clear that Passare believes in building relationships. We believe similarly that our purpose is much bigger than funerals and software. It is in creating and serving one relationship at a time.

For not just their product, but their people, Passare gets my highest recommendation.

About the funeral home:

Following generations of funeral professionals before him, Tim is proud to carry on his family's legacy at Timothy K. Slater Funeral Services, Inc., which has served families for over 150 years in the Pittsburgh, Pennsylvania area.

Like Tim, you can partner with Passare and get the support you need to get the most out of your software. Learn more in a demo with our team: