The Top 3 Benefits of Cloud-Based Funeral Home Software


The benefits of cloud-based funeral home software are enormous (like protecting your important paperwork from natural disasters!). Find out the other two.

By Kelly Gilgenbach, Vice President of Sales

Over the years, I have had many conversations with funeral professionals and have heard countless tragic stories about funeral home software – or lack thereof. One funeral director friend of mine was strictly a pen-and-paper type of guy and had been for years. When a fire struck his funeral home, he lost decades of files – all unrecoverable. Another told me he was constantly being charged for features, upgrades, and devices. And yet another funeral director I talked to said he liked his software, but it was a little inconvenient because only one computer at the funeral home had it installed.

Sound familiar? If you haven’t been involved in one of these situations, you at least know someone who has been affected. The fact is these situations arise when one either doesn’t use funeral home software or uses an installed software, only accessible from certain computers – or computer – in the funeral home. The only way to avoid these situations is to seriously consider a cloud-based funeral home software alternative.

Demystifying “The Cloud”

“The cloud” is one of those confusing technological buzzwords. In short, “the cloud” is simply off-site data storage that makes data management easy and can be accessed from the internet on any device. “The cloud” essentially replaces the filing cabinets and record books from years past, safely stores documents and sensitive information, and backs up your data. I understand the concept of “the cloud” can be confusing, but this type of technology exists everywhere. In fact, the very smartphone or laptop that you’re reading this article on is most likely “cloud-based!”

Though cloud-based software has many advantages, I will highlight the three most important benefits and explain why you should consider making a switch.

1. Access your information anytime, anywhere.

“There have been many nights where I have lost sleep because I’ve woken up at 2:00 AM to take a call and then have driven to the funeral home. Since I’m one of the only registered users of our software, I’m the one that has to input information on our designated computer.”

Sound inconvenient? That’s because it is! Installed software means you have to be in front of that specific computer to use the funeral home software. Wouldn’t it be much more convenient if you could access information at home, in the car, or outside of the funeral home?

With Passare, you can access all your case information in real time from any device, even your smartphone. Since Passare is not a program you need to install onto a computer, all you have to do is go to and click “Log In” or use the Passare app. It’s that simple. From there, you can pull up important information about cases, merchandise, and vendors, to name a few. And it’s not just case information that becomes more convenient. Passare integrates with accounting software, preneed providers, and website providers with its public API. When we say you can access your information anytime, anywhere, we really mean it

2. Have unlimited users, devices, and updates – all included.

“I distinctly remember looking into funeral home software options after my previous install-based software nickel-and-dimed me for every upgrade, each new user, and additional features…on top of a costly subscription fee! I was fed up.”

Has this ever happened to you? Maybe you were promised an “all-inclusive” subscription but found yourself having to pay for extra features. It’s frustrating. And did you know that some software companies can only be used on certain operational systems, charge for each device, and limit which devices can access data remotely? For example, some funeral home software companies only operate on Windows. Others charge for each additional device besides the one designated funeral home computer. Plus, if your data is stored on one computer and the hard drive crashes, the data cannot be recovered, causing tremendous stress for you and your families. These installed software programs masquerade as being “cloud-based” platforms because they offer a “sync” function, but they are not as convenient as they claim.

Passare is a funeral home software platform that truly offers unlimited devices, users, and updates. It’s not a software that you have to install on a computer. Passare is not only cloud-based, but it can run on any browser, requires no installation, and offers remote access at no extra charge for any device, including iPads, tablets, smartphones, laptops, etc. Updates are issued conveniently and succinctly, and new features are added all the time. Passare even has an Ideas page where customers can submit their ideas to improve the platform.

3. Receive protection from natural disasters.

“When a fire hit our funeral home, we lost everything. Papers, documents, files, you name it. It all went up in flames along with our property and merchandise.”

A few years ago, one of my funeral director friends dealt with property damage and the loss of decades of files. Since he used filing cabinets and photocopiers, virtually all of his important documents and paperwork were destroyed save for a filing cabinet off-site. The same has happened to funeral homes that have been hit by hurricanes, floods, and other natural disasters. Now may be the time to look at cloud-based software, especially if you rely on making copies, saving hard copies of files, and storing documents in the funeral home.

No one wants to worry about what they’d do if a natural disaster, such as a fire, flood, or storm, hit their funeral home, but cloud-based software might be the lifesaver you need. Since everything exists on the cloud, you never have to print and store files for later. Your files are always there whenever you need them, wherever you happen to be, whether you spend your time at one location or several. Your files are always protected from natural disasters, giving you the peace of mind you deserve.

Look at Passare

If you’re looking for a cloud-based case management software with built-in business tools, free features (like the Planning Center and eSignatures), dozens of integrations with leading funeral service vendors such as funeralOne, CFS, Frazier, ASD, Messenger, and FDLIC, and a customer service team that treats you like the most important call of the day, look no further than Passare. Along with the benefits mentioned above, you can rest assured that your data will be protected, safe, and secure with Passare.

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