"My pleasure!"

After reading that, what popped into your head?

If you immediately thought of a delicious chicken restaurant, you’re not alone. In fact, Chick-fil-A® has made this phrase part of their identity and a pillar of their service.

But becoming the highest-rated customer satisfaction restaurant chain in the U.S. didn't happen by accident. Chick-fil-A was determined to make positive service as important as its food. They made the customer experience a key part of their company's mission.

Your funeral home likely also has a company mission that drives your service to families. Maybe it's to be a leader in the profession, provide the best service, or be known as a trustworthy source of help in a family's time of need. Whatever your mission is, it's the why behind what you do.

You also have methods that help you carry out your mission. Methods are what you do. They’re your processes, from helping families plan a funeral to completing paperwork and sending off death certificates. And as families change, you'll need to adjust those processes to continue to provide great service and live out your company mission.

In this article, learn 3 ways technology can help you further different areas of your company mission and ultimately better serve each family.

Mission #1: "Meet the digital needs of today's families."

If part of your company's mission is to find ways to meet the digital needs of today's families, your method should include options for families to interact digitally with your funeral home.

A great way to get started is by digitizing your paperwork process. Providing an eSignature option for families allows you and them to sign documents anytime, anywhere. That way, whether a family lives 10 minutes or 2 hours away, you can keep paperwork moving regardless of when they can come into the funeral home.

Plus, when you get paperwork out of the way digitally, you can spend in-person time planning the perfect service.

Learn more about the best eSignature options created for funeral homes in this comparison article. >>>

Mission #2: "Help every family plan a meaningful funeral."

The in-person arrangement conference is a great time to walk families through planning a meaningful funeral service. But what about all the families who live far away and can't come in right away? Or the families who prefer to plan online?

Using an online, at-need planning tool in your funeral home allows you to offer a digital planning experience for the families who want or need it. And while some families may prefer to plan in person, even they can benefit from using an online planning tool.

Plus, having a digital planning option will position your funeral home as going above and beyond to meet families' needs, which is likely a key part of your mission.

Learn more about the benefits of an online, at-need planning tool in this article. >>>

Mission #3: "Be professional and trustworthy."

Whether you’ve been in business for 5 years or 5 decades, professionalism and trustworthiness have likely helped you provide a great experience for families.

Technology that can help you maintain that trust is barcode tracking!

When families entrust their loved ones to you, they want to be assured that nothing will get lost or mixed up.

Barcode tracking helps you maintain an accurate chain-of-custody record so you can update families at any time. You'll also have more peace of mind knowing where everything is.

In this case study, see how French Funerals & Cremations added barcode tracking to their processes to maintain over 115 years of professionalism and trust. >>>

Take a leap with new technology.